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Having greater access to consolidated data allows Charlotte Water to better prepare for droughts, usage surges, changes in water pressure and temperature, etc. It also will help us to spot leaks in the infrastructure more quickly and expedite repairs. This data will also allow Charlotte Water to anticipate and identify leaks and issues on our end, giving us needed information to better serve customers. We can reallocate resources away from driving meter routes and instead focus on meeting the needs of our customers.
Charlotte Water Utilities City of Charlotte
For most commercial and utility users, your bill is calculated based on how much water you use and your wastewater composition. For monitored industries, the higher the concentration of chemical oxygen demand (COD), total suspended solids (TSS) or ammonia discharged, the more you will pay. For FY2024, (July June 2024) Charlotte Water rates will increase an average of 4.25% , which equals approximately a $3.10 monthly increase for average Charlotte Water residential customer bills. Charlotte Water, along with Charlotte-Mecklenburg Storm Water Services, has created the Customer Care Program. The goal of the program is to work with customers to avoid any situation where a customer is disconnected for non-payment.
Charlotte Water says new alert system ‘almost ready’ after daylong outage in South End - Charlotte Observer
Charlotte Water says new alert system ‘almost ready’ after daylong outage in South End.
Posted: Fri, 06 May 2022 07:00:00 GMT [source]
What is the Bill Pay Portal
He says before the pandemic, Charlotte Water disconnected some 3,000 customers each month. Cagle estimates it will take the city roughly six months to get back to that level. Currently, these advanced water meters are only used for a few commercial clients. Charlotte-Douglas International Airport, Bank of America Stadium, Frito-Lay, Lance, and SouthPark Mall all use the new advanced water meters.
Pay Your Charlotte County Utilities Bill
Each year, CLTWater identifies and prioritizes several projects that are needed within a five-year period. Projects selected must meet certain requirements, such as fulfilling capacity needs, supporting future development, or improving the quality of life for the community. Accepted forms of payment include bank accounts, ATM or debit cards, and MasterCard, Visa or Diners cards.
How cold does it have to be for your pipes to freeze? What to know as temps dive in NC - Charlotte Observer
How cold does it have to be for your pipes to freeze? What to know as temps dive in NC.
Posted: Mon, 22 Jan 2024 08:00:00 GMT [source]
FY 24 Industrial Sewer Rates
All the transmitters will be replaced to work with the new system. In the coming months, Charlotte Water is piloting these water meters in the new Davidson Point neighborhood. This location was chosen because the surrounding water meter routes were full due to the growth in the area.
How to start service with City of Charlotte water
We work closely with several community partners, including Crisis Assistance and the Department of Social Services, to connect residents to resources. Learn more about our “Dream Team” by reading our blog article. Cagle says customers with questions about payment plans or other financial assistance should call 311.
In the latest move to modernize Charlotte’s infrastructure, Charlotte Water will be updating your water meters with a newer, advanced water meter reading system. This project will take about seven years to completely roll out to all Charlotte residents accordingly to current projections. By implementing this process, and because of the successful partnership with DSS, thousands of Charlotte-Mecklenburg area residents received financial assistance. In just the first round of funding, CLTWater and DSS allocated more than $1.3 million to CLTWater customers, approximately 19% of all LIHWAP funds distributed statewide. The number of outstanding or delinquent CLTWater accounts at risk of disconnection dropped by the thousands, and more federal funding is expected. Setting up your gas service is often the first step in the utility process.
Select this option if you are already a Piedmont Natural Gas customer and are moving from one residence within our service area to another. Just select from the options below and we'll get you on your way. Charlotte Water constantly maintains at least 9,000 miles of water and wastewater pipe, Coley said. That includes emergency and routine repairs requiring temporary water outages, he said. A water main break caused the outage affecting at least 1,000 customers in the Tyvola Road to Interstate 77 area, Charlotte Water spokesman Cam Coley said. For the signal to be picked up, the car must be close to the meter.
Set Up Recurring Payments
With an account, you can also view your bill, check payment history and more. As our population continues to grow, those missed readings cause increased burdens on the city’s resources. Also, those transmitters are starting to wear so it is time for many of them to be replaced in the next 5+ years.
And, we realized that many customers are facing unexpected, unparalleled financial hardships. Take time to determine your budget and research options thoroughly before deciding on a specific service, as rates and services vary greatly by provider. PNG also assists residents in converting appliances to natural gas, which may be of help to new residents to the city. To report a potential gas leak in your new home or to inquire about additional safety information, contact PNG by phone or online. Customers experiencing financial hardships can seek assistance from one of Charlotte Water’s assistance programs. Advanced Meter Infrastructure allows Charlotte Water to create a better experience for Charlotte Water customers.
With this modern technology, Charlotte Water will be able to see digitized readings of usage, and the older water meter reading route will end. This will save the city time and resources that could be better utilized elsewhere. Currently, residents get monthly updates with their water bill about their water usage. The new transmitter on the water meter will send updates to the cloud every 15 minutes.
To achieve this, each year, Charlotte Water systematically evaluates its existing infrastructure, upcoming capital needs (such as capacity), and other industry and economic variables. Potential adjustments are presented to the City Council, explaining how each dollar will be used and where it will go. If City Council approves, the new rates typically go into effect in July of that year. “FY,” or fiscal year, is identified as July of the current year into June of the following year.
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